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1 Year Warranty

1 Year Warranty

Regular price $18.98 USD
Regular price $0.00 USD Sale price $18.98 USD
Sale Sold out
Shipping calculated at checkout.
Insurance Protection

Have a little more assurance, that in the event of damage, your warranty covers any item in your original order. With the warranty, we will re-send your jewelry, free of shipping, up to 1 year after purchase. This offer is only available after checkout.

 *1 Year Warranty

Shipping

SHIPPING

 

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

 

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Some international packages may have a slight delay due to routing/ customs delays.

  • USA - Within 2-5 business days
  • Canada - Within 4-10 business days
  • Western Europe - Within 5-15 business days
  • Australia/NZ - Within 5-15 business days
  • Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

 

I DIDN'T RECIEVE MY ORDER

Please email us: support@hugurs.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site.

 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

 

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

 

If fees are charged by customs, they are payable by the recipient.

 

SHIPPING INSURANCE

 

Shipping insurance is offered at checkout. It's provided by Hug Urs and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

 

Please note - shipping insurance is non-refundable once your order has shipped.

Care Instructions

Every fine crafted piece of jewelry is quality gold polished on fine metal, which will never cause skin breakouts. Simple jewelry cleaner/ or rubbing alcohol and a soft cloth will do just the job for years and years to come.

In case of any case of damage we do offer a warranty period which we offer at checkout so you don't have to worry about anything happening down the road. 

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And counting..

So far Hug Urs Gifts has managed to put "hugs" in over 2,500 happy homes in the U.S since officially launching 2 years ago. We believe in quality and and creating some darn good memories.

  • Quality Shipping

    We ship from our warehouse located in the U.S so rest assured that U.S based packages will arrive soon!

  • Hassle-free Exchanges/ Returns

    If for whatever reason you do not like your purchase please do not hesitate to let us know! Email support@hugurs.com as soon as a question/ concern arises.