Frequently Asked Questions
Here are the most frequently asked questions that we gathered into one spot! If you still have questions our team at Hugurs is standing by.
How Long Will My Order Take?
For U.S addresses shipping gets to you in 14 days.
What if I dont like my order?
You can easily contact us so that we can process your order either for a refund or for a switch!
What kind of protection do I get on my order?
Every order is offered with a 1 year optional buyer protection add on, that ensures that if anything happens to your jewelry, it will be replaced for free, only shipping is charged.
**Does not cover lost or stolen jewelry. Jewelry will be asked to be sent back, free of shipping charge.**
Add more time on your protection period!
Simply upload an honest review of your product along with a selfie wearing the jewelry and you will be granted an extra 6 months on your purchase protection with an additional 10% off your next purchase!
**Information will be sent to email after verified review received**
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.